The last few months have been a tad quiet for us here at The Runnymede. The good news is, as well as giving us an opportunity to help the local community, it’s given us plenty of time to put measures in place to protect our guests and team.

We have acquired the industry standard mark, meaning we have followed government and industry COVID-19 guidelines, we have a risk assessment in place and a process to maintain cleanliness and aid social distancing.

Here’s what to expect from your next visit…

1. Enhanced cleaning protocols

Ozone generator cleaning in all bedrooms between guests to destroy bacteria, pathogens and viruses

Increased frequency of cleaning in all public areas, using hospital grade antibacterial cleaning products and anti-viral fogging

Complimentary hand gel in every bedroom

New hand sanitiser stations throughout the hotel

2. Guest wellbeing measures

Thermal imaging temperature checks upon arrival for peace of mind for everyone in the hotel

Directional signage and controls to reduce congestion

New luggage sanitising process

From 8 August, masks will be mandatory in hotel corridors and public spaces

Contact details will be provided and retained for 21 days so that guests are able to contacted via the NHS Test & Trace programme in the event a case is identified that you may have come into contact with whilst in the hotel

3. Employee safety initiatives

Thermal imaging temperature checks upon arrival and careful monitoring for other symptoms

Specific training on Covid-19 and on the modifications made to our procedures to reduce the risk of transfer

Uniform adaptations to incorporate Personal Protective Equipment

Installation of protective screens in front of house areas for peace of mind

4. Physical distancing measures

Appropriate physical distancing measures throughout the hotel, in line with government guidance

Furniture re-configuration and capacity reductions in public spaces and restaurants

Express check-in and check-out available to all guests

Amended restaurant service methods to reduce close contact

Contactless payment methods, including credit/debit cards, Apple Pay and BACS

The Re-Invented Guest Experience: What To Expect

1. Enhanced cleaning protocols

2. Guest wellbeing measures

3. Employee safety initiatives

4. Physical distancing measures

5. Flexible bedroom booking policy

The Re-Invented Guest Experience: What To Expect

1. Enhanced cleaning protocols

2. Guest wellbeing measures

3. Employee safety initiatives

4. Physical distancing measures

5. Flexible bedroom booking policy

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