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We have acquired the industry standard mark, meaning we have followed government and industry COVID-19 guidelines, we have a risk assessment in place and a process to maintain cleanliness and aid social distancing.

Here’s what to expect from your next visit…

1. Enhanced cleaning protocols

  • Increased frequency of cleaning in all public areas, using hospital grade antibacterial cleaning products and anti-viral fogging
  • Complimentary hand gel in every bedroom
  • Hand sanitiser stations throughout the hotel

2. Guest wellbeing measures

  • Thermal imaging temperature checks upon arrival at the spa for peace of mind for residents and members
  • Perspex screens at Main Reception and Spa Reception to limit face to face contact
  • Spa therapists wear full face visors to limit face to face contact
  • Face coverings must be worn in all public areas of the hotel including all corridors and lobby areas and the beauty centre. However, they are not required when dining in our restaurants, exercising in the gym or pool

3. Employee safety initiatives

  • Thermal imaging temperature checks upon arrival at the spa and careful monitoring for other symptoms
  • Specific training on Covid-19 and on the modifications made to our procedures to reduce the risk of transfer
  • Installation of protective screens in front of house areas for peace of mind
  • Employees will wear face coverings in all public areas of the hotel
  • Employees are encouraged to undertake lateral flow self-tests at least twice a week and record their results on the Government website whether the result is negative or positive
  • Awareness of respectful social distancing where possible
  • Use of fogger or ozone machines during night cleaning in areas where guest numbers have been high

4. Physical distancing measures

  • Express check-in and check-out available to all guests
  • Contactless payment methods, including credit/debit cards, Apple Pay and BACS

5. Flexible bedroom booking policy

  • Updated bedroom booking policy, should guests need to change the dates of their stay

Still have a question? Contact us or call 01784 220600