All reservations up to 30 April 2020 will be automatically cancelled and refunds will be issued where applicable. For any queries, please contact our reservations team on
reservations@therunnymede.co.uk or 01784 220980. Please bear with us during this time and we will endeavour to respond as soon as possible.
We will not be taking any further membership subscription payments from either ‘live’ members or members on ‘suspension’. So there is no need to cancel your Direct Debit. Membership subscriptions will resume once we have reopened. Once we have a reopening date, we will adjust that payment accordingly to take into account this month’s payment and our reopening date.If you are on ‘suspension’, we will be in contact once we reopen to ascertain when you would like to reactivate your membership.
For those members that have already prepaid their outdoor pool membership, this fee will be adjusted once we reopen.
We are saddened that we cannot provide you with your membership loyalty offers currently; however, once we reopen we will send you a new set of offers.
I am also pleased to say that although you will not be paying any fees, this will not affect your length of membership loyalty programme as we will still count this period of time as being a member.
On a personal note, I would like to thank you for your loyalty and the kind messages that we have received. Every Member means so much to my team and me, and we hope that we see you all very soon, once we have all navigated our way through these unprecedented times.
I wish you and your families well.
Kind regards
Caroline Doran
Spa Manager
