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The last few months have been a tad quiet for us here at The Runnymede. The good news is, as well as giving us an opportunity to help the local community, it’s given us plenty of time to put measures in place to protect our guests and team.

We have acquired the industry standard mark, meaning we have followed government and industry COVID-19 guidelines, we have a risk assessment in place and a process to maintain cleanliness and aid social distancing.

Here’s what to expect from your next visit…

1. Enhanced cleaning protocols

  • Ozone generator cleaning in all bedrooms between guests to destroy bacteria, pathogens and viruses
  • Increased frequency of cleaning in all public areas, using hospital grade antibacterial cleaning products and anti-viral fogging
  • Complimentary hand gel in every bedroom
  • New hand sanitiser stations throughout the hotel

2. Guest wellbeing measures

  • Thermal imaging temperature checks upon arrival for peace of mind for everyone in the hotel
  • Directional signage and controls to reduce congestion
  • New luggage sanitising process
  • From 8 August, masks will be mandatory in hotel corridors and public spaces
  • Contact details will be provided and retained for 21 days so that guests are able to contacted via the NHS Test & Trace programme in the event a case is identified that you may have come into contact with whilst in the hotel

3. Employee safety initiatives

  • Thermal imaging temperature checks upon arrival and careful monitoring for other symptoms
  • Specific training on Covid-19 and on the modifications made to our procedures to reduce the risk of transfer
  • Uniform adaptations to incorporate Personal Protective Equipment
  • Installation of protective screens in front of house areas for peace of mind

4. Physical distancing measures

  • Appropriate physical distancing measures throughout the hotel, in line with government guidance
  • Furniture re-configuration and capacity reductions in public spaces and restaurants
  • Express check-in and check-out available to all guests
  • Amended restaurant service methods to reduce close contact
  • Contactless payment methods, including credit/debit cards, Apple Pay and BACS

5. Flexible bedroom booking policy

  • Updated bedroom booking policy, should guests need to change the dates of their stay

Still have a question? Contact us or call 01784 220600