IS THE HOTEL OPEN DURING THE REFURBISHMENT
Yes, we’re open but there will be elements of disruption whilst the work is carried out; we shall try to minimise the impact on our guests.
WILL THE HOTEL CLOSE AT ANY POINT DURING THE REFURBISHMENT
We currently have no plans to close the hotel, though we will give plenty of notice should there be a need for this for a short period.
HOW LONG IS THE REFURBISHMENT DUE TO TAKE
Work starts in May 2023 and is due to complete in Spring 2024.
WHEN WILL THE REFURBISHMENT OF THE HOTEL BE FINISHED
The anticipated date is Spring 2024.
WHEN WILL THE HOTEL RELAUNCH AS A WARNER LEISURE HOTEL
It is anticipated to relaunch in Spring 2024.
WHEN WILL YOU SHARE THE PROPOSED DESIGNS
The designs are still being finalised; we’ll share when we can.
WILL THE RESTAURANT REMAIN OPEN DURING THE REFURBISHMENT
There will always a food offering available, however the location may move between the two riverside restaurants on site and our popular Lounge.
IS AFTERNOON TEA STILL RUNNING
ARE WE ABLE TO ORDER DRINKS ON THE TERRACE IF WE ARE WALKING ON THE TOWPATH DURING THE REFURBISHMENT
Yes, whilst we refurbish, we’ll continue to operate as we do today. Once we relaunch as a Warner Leisure Hotel our offerings will be for residents, spa members or pre-booked guests only.
WILL YOU BE CLOSING THE SPA DURING THE REFURBISHMENT
There are no plans to close the spa in its entirety, but there will be times when some facilities will be limited or unavailable for health and safety reasons or for building works at certain periods. We’ll do our best to keep spa treatments running in the spa, and if we need to we’ll assess other areas we can utilise, such as our bedrooms which we have operated successfully before.
WILL WE BE ABLE TO USE THE OUTDOOR POOL IF WE ARE UNABLE TO USE THE INDOOR POOL
No finalised decisions have been made about which facilities will be available when.
WHEN WILL THE POOL AREA BE REFURBISHED
We’re working through the plans and will let you know as soon as it’s confirmed; where we can do refurb works sooner, we will do so and the on-site team will be made aware.
WILL SPA MEMBERS GET A REDUCTION IN FEES DURING THE REFURBISHMENT
This is currently under discussion. To the best of our ability – spa members will still get discounts and offers both during and post-refurbishment, although it does depend on the availability of certain services and facilities at certain times. The loyalty programme is currently under discussion.
CAN WE USE THE FACILITIES IF WE'RE NOT STAYING AT THE HOTEL
Yes, you’re welcome to continue to use the hotel as you do today, up until we relaunch as a Warner Leisure hotel
WHEN ARE FAMILIES NO LONGER ALLOWED TO STAY
We’ll still welcome families during the refurbishment period; however when we relaunch as a Warner in 2024, we’ll become adults only.
WILL CHILDREN BE ALLOWED ON THE TERRACES/IN THE GROUNDS DURING THE REFURBISHMENT
Yes, whilst we refurbish, we’ll continue to operate as we do today. When we relaunch as a Warner in 2024, we’ll become adults only.
ARE THE PUBLIC ALLOWED IN THE HOTEL/GROUNDS DURING BUILDING WORK
Yes, whilst we refurbish, we’ll continue to operate as we do today but there may be restrictions due to the building works as we need to safeguard our guests. Once we relaunch as a Warner Leisure hotel our offerings will be for residents only, unless you’ve pre-booked an experience with us or are a spa member.
WILL DOGS BE WELCOME
Yes, whilst we refurbish, we’ll continue to operate as we do today. Once we relaunch as a Warner Leisure hotel our offerings will be for residents only, unless you’ve pre-booked an experience with us or are a spa member.
WILL THE HOTEL REMAIN FOUR STAR
Warner Leisure Hotels are not categorised under the AA stars system.
ARE WARNER LEISURE HOTELS GOING TO RETAIN THE RUNNYMEDE'S NAME
Yes, we will continue to be named The Runnymede on Thames.
ARE WARNER LEISURE HOTELS GOING TO RETAIN THE DUCK THEME
The designers are working hard on final concepts.
ARE WARNER LEISURE HOTELS GOING TO KEEP THE BOATS AVAILABLE TO ALL
Yes, boat trips will be available via pre booking as an experience.
HOW ARE YOU GOING TO STOP NON-RESIDENTS ENTERING THE HOTEL WHEN IT BECOMES A WARNER LEISURE HOTEL
We’ll be using clear signage and communicating in plenty of time about our plans to become an adults only residents hotel (with access to spa members and pre-booked guests).
