You shall only make legitimate reservations in good faith, only for use by you and/or your invited guests and/or others on whose behalf you are authorised to act, and not for other purposes, including without limitation, reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations, or any reservations in anticipation of demand. We reserve the right to cancel or modify reservations with our discretion for any reason, including where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error, even if such mistake or error is ours.
Notification of booking cancellation must be received at least 48 hours prior to arrival date to avoid a one night charge. Please note that packages and offers will have specific terms and conditions.
The card used to pay the deposit must be presented when taking the service unless it is a 3rd party agreement.
Please note that check-in will not be permitted without a valid credit card or debit card. On arrival, all guests will be required to provide a valid credit card or debit card to guarantee room payment (if not prepaid) as well as extras/incidentals. This card will be utilised to administer a pre-authorisation charge of £50 per room per night, plus the value of any outstanding accommodation for the duration of your visit.
Please note although the card is not fully charged at this stage the authorised monies will be held against the likely purchase. The final form of payment for extras/incidentals may be changed on check-out if you wish, however it should be noted that if you fail to complete your transaction at the point of departure with the same card utilised at check-in, it may take up to 30 days for the monies to be released back to your account. Personal credit limits are the responsibility of the credit card holder and we do not take responsibility for any charges incurred as a result of any breach in these limits regardless of the length of time charges are held
Guests without a credit or debit card will not be able to check in.
Please note check-in time for the hotel is 2pm and check out time is 11am. Use of The Spa facilities is permitted from 2pm on the day of arrival. If you would like to use these facilities after 11am on your day of departure there is a £50 fee to use the facility until 1pm. Payment can be made upon arrival at reception.
A cancellation charge of the full amount will be made on treatment bookings if 24 hours’ notice is not given. Full charges will also apply to no shows and cancellations for bookings made within 24 hours. Hotel residents’ charges will be made automatically to the credit/debit card details on file at check in.
All gift vouchers are to be presented to Spa Reception on the day of redemption. If you are unable to produce a valid voucher on the day, an alternative method of payment will be required.
N.B Please note that as we are a Hotel Spa, children may be using the facilities until 12pm and after 3pm.
The Runnymede on Thames reserves the right to exclude or eject any persons from an event or the hotel premises who it shall reasonably consider to be acting in a manner that is unlawful, offensive, threatening (actual or potential) to other guests or our personnel. We will also take action if we believe that the behaviour of individuals or an entire party may cause or does cause damage to our property or our guest’s or employee’s property. In certain instances the Client will be charged for any actual damage caused. Use of our swimming pools will not be allowed at events where alcohol is being served.
The Runnymede on Thames reserves the right to make changes, corrections, cancellations and/or improvements to the website and content, and the products, services and programs described therein at any time without notice, including after confirmation of a transaction.
Each Gift Voucher features a unique reference ID code and cannot be extended beyond the expiry date shown on the front of the voucher. Your unique voucher reference ID code, will be required at the point of booking and advance bookings are necessary. It may only be redeemed once in full, may not be exchanged for cash, replaced if lost, and is non-transferable. The gift voucher must be presented upon arrival when redeeming the experience. If not presented, an alternative method of payment will be required. Each Gift Voucher can only be used against the items stated. No change or cash back will be given and no voucher for the difference will be issued. No photocopies will be accepted. Cancellation of a booking with less than 48 hours’ notice will render the voucher null & void. Dates and times are subject to availability. Vouchers may not be valid on selected dates such as Christmas, New Year, Bank Holiday weekends, Easter and Valentine’s Day and supplements may apply during these periods. Vouchers must be used by people over 16 years of age only. All Gift Vouchers are subject to availability.
Terms & Conditions are subject to change.
