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We’re here to help you

Come and relax and feel at home at the Runnymede on Thames.  We do absolutely everything we can to make life as easy as possible for wheelchair users – and if there’s anything else you need, please just ask!

Parking and entering our hotel

We’ve positioned three accessible parking spaces very close to our main entrance. If they’re all in use, we can park your car for you. Wheelchair users can enter our disabled access hotel through our main entrance; our forecourt and all ground floor public areas are all on one easy level.

Checking in made easy

If you prefer, we’re just as happy to come around the other side of the Reception desk or register you inside your guest room. Equally, you’re welcome to check in at our low level hotel guest relations desk – you’ll see it on the right when you come in, close to the Leftbank restaurant. For guests using hearing aids we have induction loops at our main reception desk.

Bedrooms in our disabled access hotel

We’ve created two very spacious bedrooms for guests with special needs at our luxury hotel. Both guest rooms are located very close to the lift and fire escape for easy access and offer you:

Easy access to everything

Our main reception, events area, Lounge, Leftbank restaurant and our new riverside restaurant The Lock Bar and Kitchen are easily accessible to everyone and are all on one level. There’s ramped access to the terraces and riverside areas.

Meetings and events facilities

Our meetings and events areas are spacious and all on one level with wide doorways and are accessible from main reception. There are also unisex accessible toilets in the grand union area and close the riverside suites. We have induction loops fitted in all of our grand union and riverside suites which can be utilised when using our AV equipment.

Accessible toilet facilities

You’ll find two unisex accessible toilets on the ground floor. One is just beside reception and the lounge; the other is in the events area.

Easy access to the fitness spa

Our spa and gymnasium are spacious and all on one level with wide doorways. Please note that we currently don’t have any equipment or toilet or shower facilities specifically designed for wheelchair users. The nearest toilet with disabled access is near reception.

Contact our Guest Relations Team
or call 01784 220967