What are your typical working hours like?
My working day tends to start at 7am or 8am; although I’m not really a morning person so I try to work later shifts during the week where I can. Sunday morning is a key shift that I like to work as we have a lot of leisure guests and breakfast will be the final meal of their stay, so it is important to make sure that their last experience of the hotel is memorable. Being at the hotel for much of the time over key periods means that you are more aware of what’s going on and have the opportunity to deal with any challenges as and when they arise. I find it also helps in terms of having more understanding of the guest experience, which is vital.
What do you get up to on an operational basis?
I spend a lot of time with my team and like to get involved as much as possible, making sure I’m there supporting them, whether for breakfast, lunch or dinner. Another enjoyable part of my role is being able to support the Meetings and Events team, so I tend to work closely with the Meetings and Events Operations Manager, Martin, who also happens to be my husband! We work together sorting out rotas and shift patterns ensuring that everyone is where they are needed to deliver the best guest experience. A great thing about my team is that they are cross-trained, so they can work in different departments – in Leftbank, The Lock Bar & Kitchen, The Lounge and the River Hideout, when it’s open over the summer months. More recently, I was made an Executive Manager so I also work closely with Sue, our General Manager, and help with the day-to-day running of the hotel alongside Craig Spencer, Resident Manager. My favourite thing about my role is developing my team’s skills and watching them grow. A lot of them are promoted internally because of the training we give them… they’re definitely my biggest motivation.