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Opening Times

During April, our initial opening times will be  6.30am – 8pm on weekdays and 8am – 8pm on weekends. We will review these a few weeks after opening as the roadmap out of lockdown continues to evolve.

New Booking System

Don’t forget that all live members are able to book pool slots via the Member portal on our website. If you have not yet set up your account or have any problems accessing it, please email Anita Davies who will be able to assist you.

Member Login


Please note, the activity calendar will only show to members logged in using their email address assigned to their membership.

All pool sessions and treatments are now active and can be booked online.

Terms & Conditions

  • Bookings can be made up to 2 weeks in advance.
  • Members are permitted to book one indoor session per day.
  • Bookings that do not meet the criteria stated above will be removed.
  • We do ask that if you are unable to attend your session or class, please notify us as soon as possible so we can offer your place to another member. There is also a function which enables you to cancel bookings online.

Gym & Classes

Having monitored usage levels in the gym, pre-booking sessions in advance is not required.

Small sweat towels will be issued at reception upon entry for your use in the gym or studio.

Current Government guidelines mean that initially we will be unable to run indoor group exercise classes. Although we did investigate whether we would be able to offer outdoor classes, regrettably due to restrictions, this will not be feasible. We are still hopeful that both indoor and outdoor classes will be able to resume from Monday 17th May and we will share the new timetable with you in due course.

 

 

Indoor Pool

The indoor pool is split into two lanes for adult length swimming only. Sessions must be booked in advance to ensure enough space for social distancing. These are split out by one hour time slots throughout the day.

Due to  Government guidelines, regrettably we are unable to open any of our saunas or steam rooms at this time. These will be open as soon as we are permitted to do so.

Family swim sessions are available daily. These sessions are solely for adults to bring children. In this session there will be no lane swimming, so the whole pool can be used by families. These sessions can only be booked directly with spa reception.

We have also introduced some mixed swim sessions onto our indoor pool schedule which allows both adults and children to use the pool facilities. There will be a lane rope dividing half the pool for adult length swimming. These can be booked on line by adults and through Spa reception to add any child guests.

Our indoor pool schedule is available from Spa reception.

Changing Rooms

Changing rooms will be open, albeit with very limited capacities. Lockers, toilets, hairdryers and showers will be accessible. To help with social distancing in these areas, we kindly ask that wherever possible, you get ‘swim or gym ready’ at home so changing areas can be quickly used for storing valuables in lockers or to get changed after swimming.

Towels will continue to be available to collect from Spa reception on entry to the Spa.

 

Treatments

Treatments are now available to book Monday to Sunday. Member discount of 10% applies to all treatments booked on Monday – Thursday inclusive.

 

Food & Beverage

Regretfully, we are not permitted to offer any food and beverage within the Hotel & Spa until 17th May. However you can relax in the Garden Room, on the Spa decking or in the Spa garden, weather permitting. Our Airstream Trailer on the river will also be available for take away beverages.

Outdoor Pool

From Monday 17th May – Thursday 17th June, due to confirmation of social distancing rules still being applied within the spa, we will be giving complimentary usage of the outdoor pool for all spa members for one session a day Monday to Thursday.

For more extended use of the outdoor pool, we are offering a limited number of outdoor pool memberships to our spa members. This gives priority booking of up to 2 sessions a day Monday to Sunday; from 17th May – 5th September. Outdoor pool members will also be entitled to book in guests to accompany, them subject to availability and payment of a fee.

Member’s Guests

From Monday 12th April we will be re-instating member’s guest’s usage to the indoor spa facilities. Due to social distancing and limited availability in some areas, this will be strictly subject to availability and member’s guests must be pre-booked, in advance, by calling Spa reception.

Close

Our reservations team are currently receiving a high volume of calls, so you may need to wait a little longer than usual. Please note, all bedroom, restaurant and spa reservations can be made online.