When we re-open thermal imaging temperature checks will be required to be undertaken, prior to access being granted. We will be running reduced operating hours in order for us to test the systems and procedures we have in place. We will then look to increase these hours and adjust any of our working practices as and when we’re able to or have been given updated advice from the Government. Our aim, as always, is to be able to give the very best customer service and experience that we can.
Some areas and facilities in the spa will need to be booked in advance. This will ensure that we keep within our permitted capacity levels and so that you can be guaranteed a space at the time you wish to use it. More details regarding how a reservation can be made will be shared in due course as soon as plans are finalised.
In order to maximise space and allow as many users to safely exercise as possible, we have spaced out and relocated some of the gym equipment to the studio. We will be creating a new class timetable to incorporate both indoor and outdoor classes in the orchard and a large meeting room.
While we still await government advice on pool facilities, we plan to split the indoor pool into two lanes for adult-only length swimming. We remain hopeful to re-open the outdoor pool this summer too and will communicate further details regarding operating hours and procedures once they are agreed.
The indoor pool area will be laid out with a number of loungers for relaxation with the required social distancing measures in place. The Jacuzzi and Saunas will be open with reduced capacity limits in place, but the steam room will remain closed.
Changing rooms will be open, but with very limited capacities. This means that we will be asking members to get swim or gym ready at home so changing areas can be quickly used for storing valuables in lockers or to get changed after swimming. Showers will not be in use and we will ask that members supply their own towels.
The garden room area has been transformed into a relaxing environment where you can wait for your friends, utilise one of our two massage chairs or book to have a manicure at one of our two manicure stations.
We will be using the Lock Bar as an exclusive Members Lounge, offering complimentary refreshments or a tranquil place to have a light snack or lunch – although initially the offering will be reduced.