Based in London, Iconic Wines are a passionate team of wine lovers serving up the most iconic wines and they are a partner we work closely with here at The Runnymede on Thames. They work with many other hospitality businesses, each of whom have been affected by lockdown. Paul Beavis, Managing Director, shares with us his tips for keeping positive and moving forward in the new normal.
Our entire business model has changed to accommodate less visitors and ensure social distancing is strictly adhered to. One of the main ways has been the introduction of specific time slotted appointments for tastings.
A greater sense of self care especially with hygiene and generally customers are more accommodating around waiting times.
We have held a lot more “town hall” calls with the team, ensuring they are fully aware of all measures in place for their safety and that of our guests.
To remain calm! The stress generated by this situation will pass and remember you are not alone in this journey. In addition, I advise people to ensure they are very open with communication; lockdown can and will cause more stress and anxiety, so make sure you talk to your clients more than usual.
Resilience and to make the most of the time we have and maximize each day. Also, this is the new normal and I believe that the sooner we see it as that, the better for everyone.
Appreciation of basic values and of things we need in order to feel good. In terms of business, better conversations, more transparency and direct communication for the benefit of customers and the work force.
Our reservations team are currently receiving a high volume of calls, so you may need to wait a little longer than usual. Please note, all bedroom, restaurant and spa reservations can be made online.