about us
our philosophy
The Runnymede Hotel & Spa is part of the largest family-owned and run hotel group in the UK. We have a commitment to friendly, personal service and a resistance to overbearing corporate direction. Our other hotels, the five star The Grove in Chandlers Cross, Hertfordshire, voted AA Hotel of the year 2005 and the five-star Athenaeum in London’s Piccadilly, and Greengarden House, our serviced apartments off Oxford Street, are one-offs, not outposts of a faceless chain.
Our values
People
- As employers, we will provide a stimulating and ethical environment
- We will encourage everyone to express their views and be respectful and understanding towards each other's needs
- We believe in fair recruitment, two-way communication and will continue to invest in training and development
- Together we will take pride in our staff facilities and the operational efficiency of our back of house areas
Guest
- We will consistently look after our guests with genuine hospitality
- We will continually seek innovative and valuable feedback from our guests and staff
- We will achieve the highest possible standards by maintaining, evolving and investing in our guest facilities
Business
- We believe in conducting our business in an ethical manner
- We will develop and grow the business using a thorough understanding of how and why our guests use our facilities
- We will have efficiently produced information that is timely, accurate and meaningful, with appropriate data capture and controls
- We should achieve an equitable return on investment
